Cleaning Company Berlin - Building Cleaning, Office Cleaning & Facility Service

We manage a portfolio of fourteen residential complexes in Charlottenburg-Wilmersdorf and have worked with several cleaning service providers over the years. The difference here is consistency: since the start in 2019 we see the same teams in the same buildings. The site manager knows every stairwell, every floor covering peculiarity and the sensitivities of individual owner communities. Our owners' complaints are not passed on, but worked on directly - usually the same working day. What particularly convinced us is the digital deployment documentation: for every service charge settlement we can present the performed intervals in black and white, including timestamp and named responsible operative. This saved us two tenant-complaint procedures over alleged non-performed stairwell cleaning.

Tenant transitions also work smoothly: as soon as a move-out is reported, the site manager coordinates the apartment cleaning so the unit can be handed over to the next tenant on time. The winter service for the extensive walkways of the complexes is contractually regulated and documented per the street-cleaning ordinance - a point that is decisive for our duty of care. What makes the cooperation special from our perspective is the reliability on special services: whether deep cleaning after a refurbishment or a short-notice intensive clean before a property hand-over, we always receive a concrete quote within a few days instead of a vague declaration of intent. This predictability has helped us keep our own management workflows leaner and shorten vacancy periods.

Property manager · Charlottenburg-Wilmersdorf · Cooperation since 2019

As a WEG manager focused on Pankow we need a partner who not only cleans, but thinks along with us. At an owners' meeting the cleaning was criticised as "not visible". The site manager then made a simple but effective suggestion: a notice per stairwell with the cleaning intervals and a QR code through which owners can view the last documented cleaning. The discussion was over. We value such practical solutions more than glossy brochures. On special topics such as deep cleaning after a facade refurbishment or the removal of chewing gum in the entrance area we quickly receive a concrete quote instead of being put off for two weeks. Billing per bill of quantities makes the allocation to the owners transparent and traceable.

What additionally convinced us is the handling of the owners themselves. When individual owners have questions about the cleaning or feel a surface is neglected, the site manager takes the feedback seriously, checks on site and comes back with a concrete assessment - instead of letting the request fizzle in a waiting queue. This direct communication has noticeably contributed to depoliticising several owners' meetings. For one-off occasions such as a facade cleaning after construction works or the removal of road-salt residue in spring we quickly receive a traceable quote that we can put to the owners for a resolution. The cooperation feels not like a supplier relationship but like a reliable partnership on equal footing.

WEG manager · Pankow · Cooperation since 2020

We are a law firm with around twenty workplaces on the Ku'damm. Confidentiality is not a marketing phrase with us: client files lie open, mail sits on desks, and attorney-client privilege applies. That is why our biggest concern when changing providers was who actually has access to the rooms. Here every deployed employee signed a written confidentiality undertaking, the key handover is logged, and we know by name who cleans when. The cleaning runs after 7 pm when the firm is empty. Since 2021 there has not been a single incident. What was decisive for us was that when asked, documents were presented immediately rather than pointing to trust. This is a level of professionalism we did not know from previous providers.

We particularly value the flexibility when we have unusual working hours now and then. Before important negotiations or client meetings early in the morning the cleaning is tailored to our needs without us having to sign a special contract. Our archive room, where files sit on open shelves, is also treated with the necessary care: nothing is moved, nothing rearranged, and the floors are cleaned so that no dust gets into the documents. The site manager is directly reachable for us, and when a substitute is needed it is announced in advance and briefed on our firm's specifics. For an institution where confidentiality is the basis of the business, this diligence is indispensable.

Law firm · Charlottenburg-Wilmersdorf · Cooperation since 2021

In a daycare centre the cleaning requirements are in a different league: we have changing areas, kitchens, toys and toddlers who put everything in their mouths. That is why in our tender we paid attention to traceable, mild cleaning agents and documented disinfection cycles. The team was trained on our hygiene requirements and cleans in coordination with our care hours - the critical areas such as sanitary and eating zones at higher frequency. What we like: there is a fixed contact who really knows our facility and who adapts the intervals independently during waves of illness, without us having to renegotiate each time. The parents have positively mentioned the visible cleanliness several times, and at the last inspection by the district office there was nothing to fault on hygiene.

Particularly in a daycare centre, the trust of the parents is a great asset. That the cleaners are known by name, have signed a confidentiality undertaking and really know the facility has noticeably reassured the parents. With stomach-bug outbreaks or other waves of infection the provider responds without long negotiations: surface disinfection is intensified at short notice, and the agents used are matched to safety for children. The changing areas and the kitchen line are cleaned at a frequency that meets the hygienic requirements of a care facility. The cooperation with the youth welfare office and the health authorities has run smoothly since the start of the partnership, and at inspections there has never been anything to fault on cleaning quality.

Daycare operator · Neukölln · Cooperation since 2018

Our hotel has 74 rooms, a breakfast area and a small wellness area. The challenge in hospitality is the cadence: room cleaning must work reliably between check-out and check-in, and staff must not disturb guests. We work with a mixed model - the in-house team does the rooms, the provider takes over the public areas, corridors, the kitchen per HACCP principles and the glass surfaces. The deployments are aligned to our occupancy plans, and during high season the frequency is automatically increased. Particularly valuable was the flexibility during a refurbishment: the construction finishing clean of the converted floors was coordinated closely with the tradesmen without interrupting ongoing operations. Guests have consistently rated the cleanliness very well since then.

Beyond the public areas the provider also looks after our wellness area and the breakfast area with the necessary care. The wellness area with its wet zones requires a different cleaning system than dry areas - here disinfecting agents are used and the intervals are aligned to usage frequency. The breakfast area is cleaned before and after service so guests get a tidy impression. In high season, when our occupancy rises sharply, the frequencies are automatically increased without us having to renegotiate each time. The glass surfaces in the entrance area and the lifts are regularly maintained so that the first impression for arriving guests is right. This reliability over years is for a hotel where cleanliness is directly rated a real competitive advantage.

Hotel operation · Mitte · Cooperation since 2017

We operate two fitness studios with around 1,400 square metres of training floor in total. In a studio with high visitor frequency, hygiene is the most important selling point: our members rightly complain about sweaty equipment and unclean changing rooms. The solution here was an interval plan oriented to our peak times - an interim clean early in the evening when traffic is highest, and a deep clean overnight. The sanitary facilities are cleaned twice a day, the showers with disinfecting agents. Since we increased the frequency based on actual usage, complaints about cleanliness have practically disappeared. The site manager regularly walks the floor and adjusts the plan when new equipment areas are added. For us this is a real competitive advantage when acquiring members.

A point that positively surprised us is the site manager thinking along on indoor air and ventilation systems. In a studio with high visitor frequency and lots of equipment, air quality is a topic members often sense unconsciously. Floor cleaning and care of the sanitary facilities were timed to the peak hours so that the changing rooms also look tidy in the evening when traffic is highest. For new openings or refurbishments the provider supported us with a deep clean that did not jeopardise the opening schedule. Members have consistently rated the cleanliness in surveys very well since the start of the cooperation, and for us as operators that is a direct argument for new customer acquisition in a competitive market.

Fitness studio operator · Tempelhof-Schöneberg · Cooperation since 2019

As property managers we are responsible for an office ensemble of three buildings and around 11,000 square metres of lettable space in Adlershof. Our tenants are technology companies with high demands on building quality. We needed a provider who not only takes on the contract cleaning but also supplies the service-charge settlement with reliable data and reacts quickly to tenant changes. Both work: the deployment documentation delivers the evidence for operating costs, and on vacancy changes the space is cleaned ready for hand-over within a few days so the new tenant can move in on time. The coordination runs via quarterly meetings in which we discuss service records, anomalies and optimisations. This reliability has led us to extend the contract to all properties in our portfolio.

A topic that has gained importance in recent years is the sustainability of the building service. The provider uses environmentally compatible, certified cleaning agents and uses electric vehicles for travel to the city centre. These points can be cited in our sustainability reports and towards institutional tenants as part of building quality - an aspect that is increasingly asked for by ESG-oriented investors. Reporting has also improved: the digital service records can be transferred directly into our management software, which has significantly reduced the effort for operating-cost settlements. Cooperation across multiple properties works through a framework contract with uniform conditions, which simplifies budget planning and secures capacity even in peak times.

Property Management · Treptow-Köpenick · Cooperation since 2016

After water damage in the cellar and the stairwell of our multi-family house in Lichtenberg the water stood into the early morning hours. We called on Sunday evening - not at an anonymous centre, but at a reachable emergency contact. Within the promised deadline a team was on site, secured the surfaces, removed the water and prepared the subsequent drying. The damage was photographed and documented so the insurer settled the claim without follow-up questions. Such situations show what a provider can really do when it matters. We subsequently also awarded the regular contract cleaning of the house, because we saw that you can rely on them in an emergency without having to escalate first.

What particularly convinced us afterwards was the prevention: after the water damage the site manager suggested a survey of the remaining cellar rooms to identify weak points before further damage occurs. This forward-looking approach is not a matter of course - many providers do the job and disappear. Here they think along. The photographic documentation of the damage was so complete and traceable that the insurer settled the claim without follow-up questions, which saved us a lot of administrative work. In the meantime the provider also looks after the regular contract cleaning of the house, the stairwell care and the outdoor areas. The decision to also award the regular operation after an emergency was easy for us because we saw that here you can rely on them in an emergency.

Property manager · Lichtenberg · Cooperation since 2022

We run a restaurant with 90 seats and an open kitchen in Kreuzberg. The kitchen cleaning is regulatorily relevant for us: the public order office inspects, and the HACCP documentation must be right. Our provider cleans the kitchen after closing with traceable cleaning and disinfection plans, and the records are available for inspections. At the last inspection there were no findings - which is not a matter of course in food service. What positively stood out is that the deployed staff really understand the specifics of a restaurant kitchen: grease deposits, grease traps, the correct cleaning sequence. That is expertise you do not get in every tender. Guests regularly praise the well-kept sanitary facilities, which are cleaned at high frequency.

A topic that is often underestimated in food service is the grease trap and the care of the exhaust systems. Here from the start we were presented with a cleaning plan that accounts for grease deposits in the kitchen and care of the hoods - a point that is also relevant for fire protection. The records are available for the fire brigade and the public order office. The guest toilets are cleaned at a frequency that matches the high visitor load on weekends, and the agents used leave a tidy impression without intrusive smell. For special events and private functions in the house an additional cleaning is scheduled at short notice. The cooperation has run since 2018 without a single finding at an official inspection.

Restaurant operation · Friedrichshain-Kreuzberg · Cooperation since 2018

We have a dental practice with five treatment rooms. The cleaning requirements are clearly defined here: we work with a hygiene plan that sets the cleaning and disinfection intervals for the treatment rooms, the lab and the sanitary facilities. The provider trained the deployed staff on this plan and documents every disinfection traceably. At the regular inspections by the practice consultancy nothing could be faulted on surface disinfection and the preparation of the ancillary rooms. What was important for us was that the provider understands the RKI-aligned requirements and not only cleans "hygienically" in general. The cleaning takes place outside our treatment hours so no patient appointments are affected. The cooperation has run since 2020 without a single interruption.

Beyond the hygienic quality, what convinced us is the consideration for our practice operation. The cleaning runs outside treatment hours, and the deployed staff know which areas are particularly sensitive and which devices must not be touched. The dental lab, where sensitive instruments and materials are stored, is also cleaned with the necessary care, without damage or contamination. The waiting area and reception are cared for daily so patients get a tidy first impression - a factor in acquiring new patients. Billing per bill of quantities makes the costs predictable, and at the last inspection by the practice consultancy nothing could be faulted on cleaning quality and documentation.

Dental practice · Steglitz-Zehlendorf · Cooperation since 2020

Our office building in Mitte has a glass facade across six floors, a representative entrance area and an underground car park. We previously had a provider whose glass cleaning regularly failed and the facade was visibly dirty after a year. Here we were presented with an interval plan that accounts for the soiling from the traffic situation: the street-side facade is cleaned more often than the courtyard side, and we work with demineralised water that leaves no calcium residue. The entrance area is cleaned daily, the underground car park mechanically at fixed intervals. The facade today after three years looks as it did shortly after inauguration. For us as an owner community that is value preservation we can apply directly to letting.

Beyond the facade the provider also looks after our underground car park and the representative entrance area with the necessary regularity. The underground car park is cleaned with scrubber-driers, and the ramps and parking bays are maintained on a rotation - a point that also matters for the safety of residents, because oil and dirt residues create a slip hazard. The entrance area with its high-quality floor coverings is cleaned daily so the property makes a tidy impression. This continuous care pays off directly in the value of the property: at the last market valuation the good condition of the common areas was positively noted. Billing is transparent, and the apportionable items are clearly shown, which simplifies the service-charge settlement for the owners.

Owner community · Mitte · Cooperation since 2021

We operate three supermarkets with sales areas between 800 and 1,600 square metres. In food retail the floor cleaning is safety-relevant: wet floors are a liability risk, dirty shelf zones look unappetising. The shifts run before opening so the sales area is clean when the first customer arrives. The floor care is done with scrubber-driers, the fresh-service counters and sanitary facilities are maintained at higher frequency. What convinced us is the reliability over years: there was practically no outage in which a store was not cleaned, and when a substitute was needed one was provided without us having to chase. For retail this reliability matters more than any price discount, because a poorly kept market costs customers.

A point that is particularly important for us as retailers is the fresh counters and the areas where food is openly presented. These zones are cleaned at higher frequency and with food-safe agents, and the records are available for food-safety oversight. Safety also plays a role: wet floors are a liability risk in retail, so the floor care is timed so the surfaces are dry and walkable during opening hours. For special promotions or conversions additional cleanings are scheduled at short notice without the sale being interrupted. Cooperation across three stores works through a common framework contract, which simplifies administration and gives us planning certainty when expanding to new locations.

Food retail · Reinickendorf · Cooperation since 2017

Our agency sits in a loft in Friedrichshain that we share with two other companies. The challenge with shared spaces is always the demarcation: who cleans the kitchen, who the corridor, and who pays what? Here a model was developed for us where the shared areas are billed proportionally across all three tenants and each party can separately commission their own areas. The kitchen is cleaned daily because it is used intensively by everyone, and the cleaning takes place after business hours. The transparency of the billing ended the discussions between the tenants that previously occurred regularly. The option to short-notice book special cleanings after events has also proven useful for us several times.

What we particularly like about the cooperation is the flexibility with irregular working hours. In an agency there are phases where work continues late into the night, and phases where the office is empty. The cleaning is adapted to these rhythms without us having to re-arrange each time. For client events and presentations in the house an additional cleaning is scheduled at short notice so the spaces look representative. The coffee kitchen, which is used intensively by all three tenants, is also cleaned daily, which has ended the discussions about the cleanliness of the shared areas. The billing model with proportional costs for shared areas and separate commissioning of own areas is transparent and has noticeably relaxed the relationships between the tenants.

Advertising agency · Friedrichshain-Kreuzberg · Cooperation since 2019

We manage a residential complex with 120 units, including two high-rises, in Marzahn. At this scale the stairwell cleaning is the calling card of the property - and the most common reason for tenants to complain. We structured the cleaning by stairwell, with mechanical floor care in the entrance areas and documented per-floor cleaning. The decisive point for us is traceability: when a tenant complains that "no one ever cleans", we can present the digital deployment log, showing when and by whom the cleaning took place. That has noticeably reduced the number of unfounded complaints. The winter service for the extensive walkways is contractually regulated and documented, which is important for our duty of care.

A topic that is often overlooked in large housing estates is the care of entrance areas and lifts as the calling card of the property. Here the lifts are cleaned daily, and the floor coverings in the entrance areas are mechanically maintained monthly so they still make a good impression after years. The winter service for the extensive walkways is contractually regulated and documented, which is decisive for our duty of care - especially with older tenants, for whom slippery paths pose a significant fall risk. The waste stations are also cleaned regularly, which in large complexes quickly leads to odour nuisance if neglected. The cooperation has run since 2016 without significant friction, and the number of unfounded tenant complaints has clearly dropped since the switch to digital documentation.

Property manager · Marzahn-Hellersdorf · Cooperation since 2016

Our physiotherapy practice has six treatment rooms in which patients are treated with direct skin contact on the couches. The couches and treatment rooms must be disinfected between appointments, and the sanitary facilities are used by many patients daily. The provider created a cleaning plan with us that prioritises the hygienically critical zones and works with documented disinfectants effective against the relevant pathogens. The cleaners were briefed on the specifics of a therapy practice, such as the correct preparation of contact surfaces. Since the start of the cooperation in 2021 there has been no finding at a hygiene inspection, and our patients regularly say that the practice makes a very well-kept impression.

Beyond the hygienic quality, what convinced us is the deployed staff's understanding of the specifics of a therapy practice. The treatment couches and contact surfaces are cleaned and disinfected so no residues remain that could cause reactions in patients with sensitive skin. The sanitary facilities, used by many patients daily, are maintained at a frequency that matches the high throughput. The cleaning takes place outside our treatment hours so no appointments are affected. Billing per bill of quantities makes the costs predictable, and at the last inspection by the health authority nothing could be faulted on hygiene. Our patients regularly say that the practice makes a very well-kept and professional impression - a factor in referrals.

Physiotherapy practice · Spandau · Cooperation since 2021

We run a fashion store with sales floor, warehouse and a small office in a shopping arcade in Spandau. In retail the first impression is decisive: customers enter the shop, and if the floor is smudged or the mirrors have spots, that reflects immediately on the merchandise. The cleaning runs before opening so the shop is presentable in the morning. The shopfronts and mirror surfaces are cleaned so no streaks remain, and the floor is maintained daily or several times a week depending on weather - more often in winter during slush weather. The cooperation has existed since 2018, and there has not been a single morning when the shop was not cleaned. This reliability is the reason why we would never change again.

A point that is often underestimated in retail is the influence of weather on cleaning requirements. In winter during slush weather and snow the entrance area is cleaned significantly more often so there is no slip hazard and customers get a tidy impression. In summer with dust and pollen the floors and shelves are cared for accordingly. The provider adapts the frequency to these seasonal fluctuations without us having to renegotiate each time. The warehouse areas, where merchandise stands on pallets, are also regularly cleaned so the goods do not get dirty. The cooperation has existed since 2018, and there has not been a single morning when the shop was not cleaned - this reliability is the most important reason why we would never change providers again.

Retail · Spandau · Cooperation since 2018

Our primary school is attended by around 400 children, and the cleaning quality is a health issue here: classrooms, cafeteria, toilets and the gym are used intensively every day. Together with the provider we developed a cleaning plan that reflects the health-authority requirements - the sanitary facilities are cleaned and disinfected at high frequency, the cafeteria per food-hygiene principles, and mild, tolerable agents are used in the classrooms. The cleaning takes place after school ends. During flu waves or stomach-bug outbreaks the surface disinfection is intensified at short notice without us first having to negotiate a contract amendment. The cooperation has worked reliably since 2019, and the school management has repeatedly highlighted the cleanliness of the sanitary facilities.

Beyond the cleaning quality, what convinced us is the handling of the specific requirements of a school. The gym with its sports floors requires a different cleaning system than classrooms, and the cafeteria is subject to food-hygiene rules. All these areas are cleaned with suitable methods and agents, and the records are available for the health authority. During infection waves the surface disinfection is intensified at short notice without us first having to negotiate a contract amendment - a point that has been particularly important in recent years. The windows and skylights of the gym are also cleaned regularly so the rooms stay bright and friendly. The cooperation has worked reliably since 2019, and the school management has repeatedly highlighted the cleanliness of the sanitary facilities and the cafeteria.

School authority · Pankow · Cooperation since 2019

We manage a residential complex in Weissensee with eight entrances, an underground car park and generous green areas. For us it was important to get building cleaning and grounds care from a single source: leaf removal in autumn, hedge cutting in summer, winter service on the walkways and the care of the waste stations. All of this is bundled in an annual plan that was coordinated with us, and we have a single contact instead of four different companies. The billing is traceable, and the apportionable items are clearly shown, which simplifies the service-charge settlement for our tenants. Since 2020 the number of tenant complaints about the state of the outdoor areas has practically halved, which is also visible in the vacancy times on tenant change.

What particularly convinces us about this model is the simplification of the management workflows. Instead of four different companies for building cleaning, garden care, winter service and waste-station cleaning we have a single contact who coordinates all the work. That significantly reduces our administrative effort and avoids the typical friction losses when different providers interpret their responsibilities differently. Each invoice clearly itemises the apportionable items, so we can pass the operating costs on to tenants without follow-up questions. Also for special requests - such as an additional deep cleaning after construction works or a short-notice leaf removal - we quickly receive a concrete quote. The cooperation has meant the outdoor areas of the residential complex are in noticeably better condition today than before 2020.

Property manager · Pankow · Cooperation since 2020

We have a tax consultancy with twelve workplaces in Steglitz. In tax consultancy we have deadlines and client documents that demand confidentiality - professional privilege applies here too. The cleaning takes place after business hours, and all deployed staff have signed a confidentiality undertaking. What convinced us beyond discretion is the continuity: the same cleaners come, who know that certain areas are off-limits and that no documents may be moved. Since 2019 there has not been a single incident. The site manager is directly reachable for us, and special requests - such as an additional cleaning before an important client appointment - are implemented without bureaucracy. That is a service level we did not expect in this form.

What convinced us beyond discretion is the continuity of the deployed staff. The same cleaners come, who really know our firm and the specifics of our rooms. They know which areas are off-limits, that no documents may be moved and that certain cabinets must not be opened. This familiarity creates a level of security that can never be achieved with rotating staff. During deadlines and important client appointments the cleaning is flexibly adapted to our working hours without us having to sign a special contract. The site manager is directly reachable for us, and special requests are implemented without bureaucracy. For a firm where professional privilege is the foundation of the client relationship, this diligence is indispensable.

Tax consultancy · Steglitz-Zehlendorf · Cooperation since 2019

We run a cafe with an attached bakery in Prenzlauer Berg. The cleaning requirements here are twofold: the guest area with tables, counter and guest toilets is cleaned daily, and the bakery is subject to food-hygiene regulations. The provider created separate plans for both areas - for the bakery with traceable documentation for food-safety oversight. At the last inspection by the veterinary and food-safety office there were no findings, which is not a matter of course in a bakery with flour dust and grease deposits. The staff understand why certain surfaces have to be cleaned in which sequence, and work with suitable agents. The cooperation has run since 2018, and the regulars regularly praise the well-kept atmosphere.

A topic that is particularly critical in a bakery is the flour dust and the grease deposits on the ovens and work surfaces. Here we were presented with a cleaning plan from the start that accounts for these specifics - the ovens and hoods are cleaned so no fire load arises, and the work surfaces are maintained with food-safe agents. The records are available for food-safety oversight, and at the last inspection there were no findings. The guest area with its tables, the counter and the guest toilets is also cleaned daily so guests get a tidy impression. For special events and private celebrations in the house an additional cleaning is scheduled at short notice. The cooperation has run since 2018 without significant friction, and the regulars regularly praise the well-kept atmosphere of the cafe.

Cafe with bakery · Pankow · Cooperation since 2018